1. Provisions relating to the purchase of clothing
1.1 Despite the high quality of the photographed images of the Clothing, the Customer must accept colours indicated may vary from the actual colour of an article. The sizes and or dimensions of Clothing offered for sale are those indicated on the label in the Clothing or as measured by JIKX. In case of doubt, the Customer may contact JIKX via firstname.lastname@example.org.
1.2 When purchasing Clothing via the Webshop, the Customer has the right to terminate the Contract without providing any reason and to return the Clothing within 14 days. This period commences on the day after receipt of the Clothing by the Customer or his/her (designated) representative (e.g. a neighbour). The Customer must inform JIKX within the 14 day period that he/she wishes to exercise his/her right to return the Clothing.
1.3 During the aforementioned period the Customer shall handle the Clothing, labels, tags and packaging with care. The Customer shall only remove packaging and use the Clothing to the extent necessary in order to decide whether or not he/she wishes to keep the Clothing. If the Customer makes use of his/her ‘right to return’ the Clothing must be returned to JIKX, together with all related accessories in the original condition and the original packaging (including bar-codes and other labels) in accordance with the instructions received from JIKX. The costs of returning any articles are for the Customer irrespective of the reason for return. The amount paid by the Customer (excluding postage) shall be refunded by JIKX as soon as possible and in any case no later than 30 days after the returned items have been received.
1.4 After the Customer has indicated within the 14 day period that they wish to return any item of Clothing to JIKX they must do so as soon as possible and in any case within 5 days of delivery of the Clothing to the Customer.
2. Delivery times, delivery and shipping
2.1 The place of delivery is the address (exclusively in the Netherlands) given by the Customer to JIKX via the Webshop during the registration process.
2.2 If the items ordered are in stock JIKX will dispatch the accepted order as soon as possible, but in any case no later than 10 working days after it has been placed via the Webshop, unless a longer delivery period has been agreed. JIKX will send the Customer a notification of dispatch email at the moment that dispatch takes place. If a delivery is delayed by more than 20 days, or if (part of) an order can not be dispatched because (part of) the order is not in stock, the Customer will receive a message notifying him/her of this as soon as possible. The Customer then has the right to terminate the Contract without incurring any costs, in which case JIKX will refund the amound paid for the items to the Customer as soon as possible and in any case within 7 days of the termination of the Contract.
2.3 The Customer must accept the delivered Clothing at the moment that it is placed at the Customer’s disposal. If the Customer refuses or fails to provide the necessary information to make delivery of the order possible then JIKX has the right to retain the Clothing at the cost and risk of the Customer.
2.4 JIKX reserves the right to make partial deliveries of an order to a Customer, in which case an order may be sent in two or more shipments.
2.5 The order will be sent via a logistics service provider designated by JIKX, at the expense of the Customer. If a Customer places an order of more than € 99.95 then no postage and packaging costs will be charged. If a Customer so wishes, an order can be insured or sent by registered mail. The Customer must inform JIKX of his/her desire to make use of this service whilst ordering the Clothing via email@example.com.
2.6 The Customer is responsible for checking the quality, accuracy etc. of the Clothing as soon as possible after delivery and in any case within 24 hours of receipt. Any defects must be notified within this 24 hour period via firstname.lastname@example.org. If the delivery does not correspond with the order or is not what the Customer expected then he/she has the right, in accordance with Article 4, to return the Clothing within 14 days. If the Customer wishes to make a complaint about any item of Clothing then he/she should contact JIKX as soon as possible via email@example.com. JIKX will respond to any complaint within 10 working days.
3. Price, payment and collection costs
3.1 Prices stated in the Webshop are in Euros and are include BTW (VAT) but exclude postage (but see also Article 5.6).
3.2 After an order has been placed via the Webshop, JIKX confirms receipt of the order indicating the total cost of the order, including postage, via an email to the Customer.
3.3 Payment of the total fee payable must be made via Ideal or an alternative online payment system immediately after the order has been placed.
3.4 Shipment of the order will only be arranged after payment has been received.
4.1 JIKX is only liable for damages arising out of or related to a shortcoming or wrongful act caused by intent or gross negligence on the part of JIKX. This liability is limited to direct damages up to the invoice value of the relevant order.
4.2 JIKX is not liable for damages of any kind arising as a result of incorrect and/or incomplete information provided by the Customer.
4.3 JIKX accepts no liability whatsoever for loss of mail by the logistics services provider.
4.4 JIKX is not liable for any damages or costs resulting from the use of electronic payment systems or electronic means of communication, including but not limited to damages due to non-delivery or delayed delivery of electronic messages, interception or manipulation of electronic messages by third parties or by computer programmes used for electronic communications and transmission of computer viruses. JIKX uses standard generally accepted security systems.